UtterSupport
Stuck on something? Check the questions below first. If that doesn't solve it, email us, or use Settings → Contact in the app.
Email us: paperkeep.app.help+utter@gmail.com
We usually reply within 2 business days (Korea time, excluding weekends and holidays).
Purchases and subscriptions are billed by Apple, so refunds are requested from Apple. reportaproblem.apple.com
Frequently asked questions
Voice follow isn't available
It needs iOS 26 or later and the language's speech model (about 400 MB): Settings → Voice follow → pick the language → Download. On devices without on-device recognition, auto-scroll works.
It doesn't follow, or it stops
Say something that isn't in the script and it waits; go back to the script and it catches up within a few words. Set Sensitivity to High in Settings to follow more loosely.
Can I use AirPods?
Yes. Bluetooth microphones have lower audio quality, so recognition can be weaker than with the built-in mic.
How do remotes work?
Bluetooth keyboards and page-turner pedals (Pro): Space starts and pauses, ↑/↓ speed, ←/→ paragraphs.
How do I cancel a subscription?
Cancel in iPhone Settings → your name → Subscriptions.
How do I restore a purchase?
In the app, open Settings and tap Restore Purchases.
Refunds
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.